If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the ClatPossible.com. If ClatPossible.com has suspicion or knowledge, that any of its buyers is involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then ClatPossible.com may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and ClatPossible.com and /or disqualify that User and any related Users from availing protection through this program.
ClatPossible.com reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, ClatPossible.com may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the ClatPossible.com on the ClatPossible.com website. Following situations may arise:
- Item was defective
- Item was damaged during the Shipping
- Products was / were missing
- Wrong item was sent by the ClatPossible.com.
Return could also result in refund of money in most of the cases.
Points to be noted:
- ClatPossible.com can always accept the return irrespective of the policy.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
Buyer need to raise the refund request within 7 days from the date of payment realization. Once Buyer has raised a return request by contacting Us on Our contact numbers, ClatPossible.com while closing the return ticket can select one of the following:
- Replace after shipment collection – ClatPossible.com has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
- Refund after shipment collection – ClatPossible.com has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
- Refund without shipment collection – ClatPossible.com has agreed to refund the buyer without expecting the original shipment back)
- Replace without shipment collection – ClatPossible.com has agreed to replace the order without expecting the original shipment back)
- On certain select days as specified by ClatPossible.com separate policies may be applicable.
In the event the ClatPossible.com accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the ClatPossible.com.
Shipping cost for returning the product shall be borne and incurred by the ClatPossible.com.
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
- ClatPossible.com can always accept the return irrespective of the policy.
- If ClatPossible.com disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.
Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on the Telephone Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:
- Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
- Shipping was damaged
- Item was defective
- Item Dead on Arrival
- Item(s) were missing
- Wrong item sent
- An intimation shall be provided to ClatPossible.com seeking either “approval” or “rejection” of the replacement request.
- In case the ClatPossible.com accepts the replacement request, Buyer shall be required to return the product to the ClatPossible.com and only after return of the product, ClatPossible.com shall be obliged to provide the replacement product to the Buyer.
- In case ClatPossible.com rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@ClatPossible.com.com.
In case the ClatPossible.com doesn’t have the product at all, ClatPossible.com can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
All shipping and other replacement charges shall be borne and incurred by the ClatPossible.com.
Disputes (Resolutions) Policy
Generally, transactions are conducted smoothly on ClatPossible.com. However there may be some cases where issues may crop us.
What is a ‘dispute’?
A ‘Dispute’ can be defined as a disagreement between a Buyer and ClatPossible.com in connection with a transaction on the Website.
How is a ‘dispute’ created?
Whenever there is a disagreement, the Buyer can write to dispute@ClatPossible.com.com in order to raise a dispute. Disputes can be raised at a particular transaction level.
What are the various types of ‘disputes’?
Following are the indicative examples of potential disputes:
- Wrong item received
- Item Not as described
- Damaged or Seal broken on Product
- ClatPossible.com Description/Specification Wrong
- Defective (Functional issues)
If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the ClatPossible.com.
ClatPossible.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.
When you visit ClatPossible.com or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
License and Site Access
The website grants you a limited license to access and make personal use of the website and the service provided through the website. This license does not include any downloading or copying of account information for the benefit of any other third party; caching, unauthorized hypertext links to the website and the framing of any content available through the website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in the Company’s sole discretion) an unreasonable or disproportionately large load on the website’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by the Company to prevent or restrict access to the website. Any unauthorized use by you shall terminate the permission or license granted to you by the website.
Disclaimer of warranties and limitation of liability
ClatPossible.com has made this service available to use as a matter of convenience. We expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. We also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or e-mail sent from the website are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
The Service(s) of the Company is provided on an “as is” basis without warranties of any kind, whether express or implied. We do not represent or warrant maintaining the confidentiality of information; although our current practice is to ensure reasonable efforts to maintain such If you believe that your work has been used or is accessible on ClatPossible.com websites in a way that constitutes copyright infringement, you may notify ClatPossible.com by providing us the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed; (2) a description of the copyrighted work that you claim has been infringed, including where the copyrighted work exists or a copy of the copyrighted work; (3) a description of where on the site the material that you claim is infringing is located, reasonably sufficient to permit ClatPossible.com to locate the material; (4) your address, telephone number, and email address; (5) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Company’s agent for notice of claims of copyright infringement for the ClatPossible.com websites can be reached by mail at: help@ClatPossible.com
ClatPossible.com recognizes the value of providing accurate and timely content. However ClatPossible.com websites is provided “as is” and without warranties of any kind either express, statutory or implied. Without limiting the foregoing,ClatPossible.com wants to ensure that you understand that there are no warranties:
- That access to the ClatPossible.com websites will be error free or uninterrupted;
- That the information on the ClatPossible.com websites will be accurate, complete or reliable
- That the ClatPossible.com websites will be free of any virus, worm, Trojan horse or other harmful software code or
- Of title or non-infringement.
ClatPossible.com hereby disclaims any and all implied warranties in connection with the ClatPossible.com websites, including without limitation of merchantability and fitness for a particular purpose.
Disclaimer as to Third Party Web Sites
ClatPossible.com also disclaims any responsibility for the accuracy, content, or availability of information found on websites that link to or from ClatPossible.com websites. You acknowledge that some advertisers or other companies employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive. ClatPossible.com is not liable for the accuracy, copyright compliance, legality, or decency of material or content contained in third-party sites and/or advertisements (including pop-up ads) and you hereby irrevocably waive any claim against us with respect to such sites or advertisements. ClatPossible.com does not ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from ClatPossible.com websites. ClatPossible.com does not make any representations or warranties as to the security of any information, including, available on or through ClatPossible.com (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through ClatPossible.com for commercial or public purposes.
Governing Law & Jurisdiction
This site is created and controlled by Clat Possible. ClatPossible.com reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of ClatPossible.com.
If there is any dispute about or involving the ClatPossible.com Websites and/or the Service, by using the ClatPossible.com websites, you agree that the dispute will be governed in accordance with the laws of UAE.
If you have questions or concerns regarding these Terms & Conditions, please contact our support at help@ClatPossible.com